Name: AllFix Appliance Repair
Address: Naples, FL, US
Telephone: (239) 544-4666
Price range: $$

Question 1

What areas in Southwest Florida do you serve?

Accepted Answer

We cover Naples, Marco Island, Bonita Springs, Estero, Fort Myers, Cape Coral, Pelican Bay, Ave Maria, Golden Gate, Fort Myers Beach, and Lely. We do not charge extra to cross the bridge to Marco Island or Fort Myers Beach, which a lot of competitors quietly do. If you live in a gated community like Port Royal, Mediterra, Quail West, or Grey Oaks, just let our dispatcher know how access works. We coordinate directly with the gatehouse, your concierge, or a property manager and bring whatever gate code or pass we need. Snowbird and seasonal homes are routine for us, so an empty house is no problem at all.

Question 2

How much is your service call, and is it applied to the repair?

Accepted Answer

Our service call is $69 right now as a Naples-area promo, down from our normal $149. That fee covers the trip out, a full diagnosis, and a written estimate before anything is touched. If you decide to move forward with the repair, the $69 is credited directly against your invoice, so you effectively pay nothing extra for the diagnostic. If you choose not to proceed, the $69 is all you owe, period. We do not tack on environmental fees, fuel surcharges, trip charges to barrier islands, or mystery shop fees. The price you hear on the phone is the price on your receipt.

Question 3

What warranty do you offer on parts and labor?

Accepted Answer

Every repair we complete is backed by a 90-day warranty on both parts and labor. That is three times longer than Sub-Zero factory-certified shops, which typically cover only 30 days. If the same issue returns within 90 days, we come back, no diagnostic fee, no parts charge, no labor. We also help you take advantage of longer manufacturer warranties when they apply, like the 5-year sealed system warranty on Sub-Zero compressors or the 2-year Wolf parts coverage. We document everything in writing so you have proof if you ever need to escalate a claim to the manufacturer.

Question 4

What brands do you repair?

Accepted Answer

We service over 28 brands across luxury, mid-tier, and commercial categories. On the premium side we work on Sub-Zero, Wolf, Viking, Thermador, Miele, Gaggenau, Liebherr, Dacor, Bertazzoni, BlueStar, U-Line, Marvel, Perlick, and Fisher and Paykel, which we see constantly in Port Royal, Pelican Bay, and Mediterra kitchens. For mid-tier we cover Whirlpool, GE, GE Profile, GE Cafe, Monogram, Maytag, KitchenAid, JennAir, Bosch, Samsung, LG, Electrolux, and Frigidaire. On the commercial side, restaurants and vacation rentals call us for Hoshizaki, Manitowoc, Traulsen, True, Scotsman, and Ice-O-Matic. If your brand is not listed, call us and ask.

Question 5

Can you really come the same day?

Accepted Answer

Yes, for most calls placed before noon in Naples, Marco Island, and Bonita Springs we get a technician to you the same day. We work in 2-hour arrival windows rather than the dreaded “we will be there sometime today“ approach, and your technician calls you about 30 minutes before arrival with a firm ETA. After-hours and weekend service is available for commercial accounts, restaurants, and true emergencies like a leaking dishwasher or a full refrigerator of food in danger. Our dispatch line is answered by a real person in Southwest Florida, not a national call center reading from a script.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through Tap to Pay in person or a secure online payment link, plus personal checks, Zelle, and cash. For snowbirds and seasonal homeowners who are out of state, remote payment is easy. Your technician sends a photo-verified completion report showing the finished work, parts replaced, and serial numbers, and you pay from your phone wherever you are. Property managers and concierges can also pay on your behalf and we will copy you on every invoice. For commercial accounts we offer net-30 billing once your account is approved, with W-9 on file.

Question 7

Are your technicians certified, insured, and background-checked?

Accepted Answer

Every technician on our team is factory-trained on the premium brands we service, EPA Section 608 certified to handle refrigerant safely and legally, and fully licensed and insured in the state of Florida. We background-check every team member before they ever set foot in a customer's home. Most of our techs have ten or more years in the field, which matters when you are trusting someone with a $14,000 Sub-Zero or a $20,000 Wolf range. We also offer service in both English and Spanish, so household staff and family members can communicate clearly with the technician on site.

Question 8

What should I expect when the technician arrives?

Accepted Answer

You will see a clearly marked AllFix vehicle, a uniformed technician in branded apparel, and a photo ID badge. Before stepping inside we put on shoe covers and protect floors and counters. The visit follows a simple rhythm: we listen to what you are seeing, run a full diagnostic, then sit down and explain the issue in plain language, no jargon. You get a written estimate before any wrench turns. Once you approve, we complete the repair, clean the work area, walk you through what we did, and email a digital invoice plus your 90-day warranty the same day. No surprises, no upselling.

Question 9

Can you give me an estimate over the phone before sending a technician?

Accepted Answer

We can give you a rough price range over the phone based on the appliance, brand, and symptom you describe. For example, a refrigerator that's not cooling typically lands between $250 and $650 depending on the cause. But honestly, an accurate quote requires hands-on diagnosis since multiple components can produce the same symptom. Unlike Sears or larger national chains that refuse to discuss pricing until a tech arrives, we'll share ballpark figures for common repairs so you can decide whether to schedule. Call us at (239) 544-4666 and our office will walk you through likely cost ranges. The $69 service call covers the in-person diagnosis and applies toward any repair you authorize.

Question 10

What if you can't fix my appliance — do I still owe the service call fee?

Accepted Answer

Yes, the $69 service call covers the diagnostic visit even if the appliance is beyond repair. But we don't just leave you stuck. Our technician will explain exactly why it's unrepairable, whether that's a discontinued sealed system, cracked tub, or failed compressor on a 15-year-old unit. We'll write up the findings in a format you can submit for homeowner's insurance or appliance warranty claims. We'll also recommend replacement options based on your kitchen layout and budget, with zero commission from manufacturers or retailers. Many Naples customers use our diagnostic write-up to negotiate insurance settlements or extended warranty payouts. Honest assessment, no upsell, no pressure.

Question 11

Do you carry common replacement parts in your truck?

Accepted Answer

Yes — every AllFix truck is stocked with the most common parts for the brands we service. That includes control boards for the top five brands, ice maker assemblies, compressor start relays, common door gaskets, washer drive belts, dryer heating elements, and dishwasher pumps. About 78% of our Naples service calls finish the same visit. Premium brand parts for Sub-Zero, Wolf, Thermador, and Miele often require same-day ordering from regional distributors for next-day delivery. We're set up with Marcone, Reliable Parts, and direct factory accounts, so even uncommon parts usually arrive within two to five business days.

Question 12

Will the same technician come back if I have a follow-up issue?

Accepted Answer

Within the 90-day warranty period, we route your original technician back whenever scheduling allows. They already know your appliance, the parts installed, and any quirks they noticed during the first visit. If your original tech isn't available — vacation, illness, or a packed schedule — any AllFix technician can pull up the complete service notes, photos, and parts list from our system before arriving. Many Pelican Bay and Port Royal customers tell us they prefer this continuity over big-chain repair services where you get a different stranger every time. Build a relationship with one trusted tech who knows your kitchen.

Question 13

What if my appliance is still under manufacturer warranty?

Accepted Answer

Don't pay us out of pocket — call the manufacturer first. AllFix is factory-authorized for Sub-Zero, Wolf, Thermador, Miele, and several other premium brands, which means we can perform warranty work and bill the manufacturer directly so you owe nothing. If you've already opened a warranty claim and the manufacturer asks you to choose a servicer, request AllFix by name. We handle the paperwork, parts authorization, and labor claims on the back end. For Naples and Marco Island customers, this often gets your appliance fixed faster than waiting for the manufacturer's default servicer, who may be based in Fort Myers or Tampa with longer queues.

Question 14

How long does a typical repair take from arrival to completion?

Accepted Answer

Diagnosis takes 15 to 30 minutes. Most repairs finish in one to two hours including the diagnostic. Common jobs like dryer belt replacement, dishwasher pump swap, or refrigerator control board run about 60 to 90 minutes. Larger jobs like compressor replacement with sealed-system recharge, or a control board swap that requires reprogramming, can run two to three hours. Complex Sub-Zero or Thermador sealed-system work occasionally needs a second visit if specialty parts must be ordered. We always tell you upfront whether the job will complete today or require a return trip, so you can plan your day around our two-hour arrival window.

Question 15

Do you accept extended warranty / home warranty assignments?

Accepted Answer

Yes — we work with American Home Shield, Choice Home Warranty, 2-10 Home Buyers Warranty, First American, and several regional Florida providers. Each policy has different rules around deductibles, parts coverage, and pre-authorization, so we navigate the paperwork so you can focus on getting the appliance fixed. Call your warranty company first to open the claim, then request AllFix as your assigned servicer. We're familiar with their authorization workflows and typically get parts approved within 24 hours. For Naples snowbirds especially, having an in-network servicer who lives here year-round avoids the delays of out-of-area dispatch.

Question 16

What's the difference between a "service call" and a "diagnostic fee"?

Accepted Answer

In our shop they're the same thing — the $69 promo gets a factory-trained technician to your door, covers a complete diagnosis, and is fully credited toward the repair if you authorize the work. Some Naples-area shops separate them into a trip charge plus a diagnostic fee, which can stack to $120 or more before any actual repair begins. We don't do that. One flat price, one visit, one diagnosis. If you decide not to proceed with the repair, the $69 is all you pay. If you do proceed, that $69 comes off the final invoice. Simple, transparent, no surprises.

Question 17

Are there any appliances or brands you don't service?

Accepted Answer

Very few. We don't service portable RV or boat galley appliances designed for 12-volt systems, or industrial-scale walk-in freezers larger than 40 cubic feet. For yacht galley appliances installed at dock-side residences, we do service those since they're typically standard residential units. We're fluent in 28-plus brands across all major categories. If we can't help, we tell you upfront on the phone before dispatching a tech, and we'll refer you to a Naples or Fort Myers specialist who handles your specific equipment. No wasted service calls, no charges for jobs outside our expertise.

Question 18

What happens if I need a part ordered — how long is the wait?

Accepted Answer

Common parts for Whirlpool, GE, Maytag, Samsung, and LG: same-day or next-day delivery from regional distributors. Premium brand parts for Sub-Zero, Wolf, Thermador, Viking, and Miele: typically two to five business days through factory channels. Discontinued or obsolete parts for vintage Thermador (10-plus years old) or older Viking units: one to two weeks, sourced through Sub-Zero East Coast distribution, Marcone, Reliable Parts, or direct factory remanufactured inventory. We give you a firm ETA before ordering anything. If your refrigerator is down and the wait is long, we'll discuss food-storage workarounds or temporary loaner-fridge rentals through Naples appliance partners.

Question 19

Can I get a written quote before authorizing the repair?

Accepted Answer

Always. Every AllFix job receives a written estimate showing itemized part cost, labor, applicable Florida sales tax, and the final total — emailed to you or printed on the spot before any work begins. You review it, ask questions, and sign off before our technician touches a tool. No surprise fees added at the end, no "oh by the way we found another problem" upsells without a revised written quote first. If we discover additional issues during the repair, we stop and present a new estimate for your approval. Naples customers consistently tell us this transparency is why they recommend us to neighbors in Old Naples and Aqualane Shores.

Question 20

What's your COVID-19 / health policy for in-home service?

Accepted Answer

Our technicians can mask on request at any time — just mention it when you schedule or when they arrive. Shoe booties are standard on every call regardless of weather, especially during Naples rainy season. We wipe down the immediate work area before leaving with a disinfectant cloth. If anyone in your home is immunocompromised, undergoing chemo, or recently recovering from surgery, tell our office when booking and we'll dispatch a technician who's recently tested negative. We've served Pelican Bay and Port Royal families with vulnerable household members throughout the past several years and take these requests seriously, no questions or attitude.

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